US Orders

Restring & Resize

We want you to have the perfect bracelet with the perfect fit therefore we provide free restring & resize for all bracelets. Simply initiate the return of bracelet in the jewelry pouch back to Popvibe within 14 days from receiving the order. To proceed simply contact us at Popvibe.

In the event that you want to restring & resize the bracelet after 14 days, we will continue to provide the free service with a charge of $20 for shipping the item back to us & back to you. We always make sure all item goes out as new by replacing brand new clasp & re-charging all crystals.

Once received, all restring & resize will generally take 3-4 days with 3-7 days for shipping.

Repair

At Popvibe we put extreme effort in making sure all items are done perfectly. However with crystal stones, sometimes the energy is just not compatible with you at this time which could result in breakage. And just like any handmade jewelry there will also be wear & tear, accidents, etc.

We provide lifetime free repair with $25 charge for shipping the item back to us & back to you. All repairs will include replacement of all brand new clasp & crystal re-charge. To proceed simply contact us at Popvibe.

Once received, all repairs will generally take 2-4 days with another 3-7 days for shipping.

 

International Orders

Restring & Resize

We want you to have the perfect bracelet with the perfect fit therefore we provide one free restring & resize for all bracelets. However, you will bear both the return and reshipping fee. Simply initiate the return of bracelet in the jewelry pouch back to Popvibe 14 days from receiving the order. To proceed simply contact us at Popvibe.

In the event that you want to restring & resize the bracelet after 30 days, we will continue to provide the free service with a charge of $35 for shipping the item back to us & back to you. We always make sure all item goes out as new by replacing brand new clasp & re-charging all crystals.

Once received, all restring & resize will generally take 3-4 days with 10-20 days for shipping.

Repair

At Popvibe we put extreme effort in making sure all items are done perfectly. However with crystal stones, sometimes the energy is just not compatible with you at this time which could result in breakage. And just like any handmade jewelry there will also be wear & tear, accidents, etc.

We provide lifetime free repair with $35 charge for shipping the item back to us & back to you. All repairs will include replacement of all brand new clasp & crystal re-charge. To proceed simply contact us at Popvibe.

Once received, all restring & resize will generally take 3-4 days with 10-20 days for shipping.